TERMS AND CONDITIONS OF SALE

Last updated: 23/03/2026

ARTICLE 1 — GENERAL PROVISIONS

These Terms and Conditions of Sale ("Terms") govern all purchases made through the Operator’s website (the "Site"). These Terms are permanently accessible on the Site and may also be provided to customers upon request.

By placing an order on the Site, the customer confirms that they have read, understood, and accepted these Terms before completing their purchase.

The confirmation of an order implies full acceptance of the Terms in force on the date of the order. The Operator undertakes to keep a record of these Terms for future reference.

ARTICLE 2 — PRODUCTS

The Site offers the online sale of the following products: streetwear clothing (tracksuits, hoodies, and similar apparel), hereinafter referred to as the "Products". These Products are available to any user, whether an individual or a legal entity, hereinafter referred to as the "Customer".

Each Product is presented with a description of its essential characteristics. Product images, mockups, and visuals displayed on the Site are for illustrative purposes only and may differ slightly from the final delivered Product.

All Products are made available subject to availability and production capacity.

The Customer is solely responsible for ensuring that they have the necessary equipment and internet access required to use the Site securely and properly.

ARTICLE 3 — MADE-TO-ORDER PRODUCTS

Wear Nafri works with a print-on-demand production model. This means that Products are made to order after a Customer has placed an order.

As a result, slight variations in color, print placement, or finishing may occur between the Product visuals shown on the Site and the final delivered Product. These minor differences do not constitute a defect.

Once production has started, an order cannot be cancelled unless otherwise agreed by the Operator.

ARTICLE 4 — ORDERS

The Operator undertakes to make its Products available for sale as accurately as possible, subject to stock availability, supplier availability, and production capacity.

If a Product becomes unavailable after an order has been placed, the Customer will be informed by email as soon as possible.

In such case, the Customer may choose either:

• to receive a Product of equivalent quality and value, or
• to receive a refund for the unavailable Product.

Except where otherwise required by applicable law, orders placed by the Customer are considered firm and final once confirmed.

ARTICLE 5 — PRICES

Prices displayed on the Site are shown in the currency indicated on the Site and include applicable taxes unless otherwise stated. Shipping costs are not included unless expressly mentioned.

Promotional prices apply only during the announced promotional period.

The total amount payable by the Customer, including Product price and any shipping costs, will be clearly displayed before the order is confirmed.

ARTICLE 6 — PAYMENT

Any order placed on the Site constitutes an obligation to pay. The Customer must complete payment using one of the payment methods made available on the Site.

The Operator reserves the right to verify the authenticity of payments before processing or shipping an order.

The Operator accepts the payment methods listed on the Site at the time of purchase.

ARTICLE 7 — FORMATION OF THE CONTRACT

The contract between the Operator and the Customer is concluded once the Customer confirms the order and payment has been successfully validated.

The electronic order process, including the confirmation click and payment validation, constitutes an electronic signature and has the same legal value as a handwritten signature, subject to applicable law.

The Operator keeps records of orders and invoices as proof of the transaction.

ARTICLE 8 — RETENTION OF TITLE

The Operator retains full ownership of the Products until full payment of the price, including any shipping costs, has been received.

ARTICLE 9 — SHIPPING AND DELIVERY

The Products offered on the Site are available for delivery to the countries and regions indicated on the Site.

Delivery means the transfer of physical possession or control of the Product to the Customer.

Shipping costs are specified during checkout and are accepted by the Customer when validating the order.

As the Products are made to order, production time generally takes between 3 and 7 business days before shipment. Delivery times shown on the Site are estimates only and may vary depending on destination, carrier, seasonal demand, or production volume.

The Operator undertakes to ship Products within a reasonable timeframe after payment has been accepted.

If one or more Products cannot be delivered within the estimated timeframe, the Operator will inform the Customer by email.

Products will be delivered to the shipping address provided by the Customer when placing the order. The Customer is solely responsible for ensuring that this address is correct and complete. The Operator cannot be held liable for delayed or failed delivery caused by an incorrect or incomplete address provided by the Customer.

Upon delivery, the Customer is responsible for checking the condition of the package and the conformity of the delivered Products. Any visible damage should be reported to the carrier and to the Operator as soon as possible.

ARTICLE 10 — RIGHT OF WITHDRAWAL / RETURNS

If the Customer is not fully satisfied with a delivered Product, they may request a return within fourteen (14) days from the date of delivery.

To exercise this right, the Customer must contact the Operator at support@wearnafri.com and provide their name, order number, contact details, and a clear statement of the return request.

Return shipping costs are borne by the Customer, except in cases where the Product is proven to be defective or incorrect.

Returned Products must be sent back in their original condition, unworn, unused, unwashed, and, where possible, in their original packaging.

For hygiene and resale reasons, the Operator reserves the right to refuse returns of Products that have been worn, washed, damaged, soiled, or otherwise altered by the Customer.

As certain Products may be produced on demand or personalized, returns, withdrawals, or cancellations may not apply where the Product has been made according to the Customer’s specifications or clearly personalized.

If the return is approved, the Operator will process the refund within fourteen (14) days after receiving and inspecting the returned Product. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

ARTICLE 11 — CUSTOMER SERVICE

The Customer may contact the Operator’s customer service:

• by phone at +41 79 906 18 09, Monday to Friday, 9:00 AM to 6:00 PM,
• or by email at support@wearnafri.com, stating their name, phone number, the subject of their request, and the relevant order number.

ARTICLE 12 — INTELLECTUAL PROPERTY

The Operator is the sole owner or authorized user of all elements displayed on the Site, including but not limited to texts, images, photos, videos, logos, designs, trademarks, visual identity, software, databases, and the structure of the Site (the "Elements").

No Element of the Site may be copied, reproduced, modified, distributed, transmitted, displayed, sold, licensed, or otherwise exploited in whole or in part without the Operator’s prior written consent.

Any unauthorized use of the Site or its Elements may result in legal action.

ARTICLE 13 — LIABILITY

The Operator shall not be held liable for non-performance of the contract caused by the Customer, by a third party, or by an event of force majeure or any circumstance beyond the Operator’s reasonable control.

The Operator cannot guarantee uninterrupted access to the Site or the absence of technical errors, bugs, or temporary downtime, including for maintenance, updates, or technical improvements.

The Operator shall not be held liable for indirect damages, loss of opportunity, loss of profit, or any consequences resulting from misuse of the Site by the Customer.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

ARTICLE 14 — RETURNS FOR DEFECTIVE OR NON-CONFORMING PRODUCTS

If a Product is defective, damaged on arrival, or materially non-conforming, the Customer must contact the Operator as soon as possible after delivery and provide supporting evidence, including photos where relevant.

After review, the Operator may, at its discretion and depending on the situation, offer a replacement, store credit, or refund.

If the Product is confirmed to be defective or non-conforming, reasonable return shipping costs may be reimbursed to the Customer.

ARTICLE 15 — PERSONAL DATA

For more information regarding the collection and use of personal data, Customers should consult the Privacy Policy available on the Site.

ARTICLE 16 — HYPERLINKS

The Site may contain links to third-party websites. These links are provided for convenience only. The Operator has no control over such external websites and accepts no responsibility for their content, policies, or practices.

The Customer accesses third-party websites at their own risk.

ARTICLE 17 — REVIEWS

Unless expressly refused by the Customer, the Operator may display reviews, first names, or initials submitted by Customers on the Site or in communication materials.

The Operator reserves the right to moderate, refuse, or remove reviews that are false, abusive, unlawful, misleading, discriminatory, offensive, or unrelated to a genuine purchase experience.

ARTICLE 18 — GENERAL PROVISIONS

These Terms constitute the entire agreement between the Customer and the Operator in relation to the sale of Products on the Site.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

The fact that either party does not enforce any provision of these Terms shall not be interpreted as a waiver of that provision.

ARTICLE 19 — CHANGES TO THE TERMS

The Operator reserves the right to modify these Terms at any time. The version applicable to the Customer is the version in force on the date of the order.

Customers are encouraged to save or print these Terms for future reference.

ARTICLE 20 — COMPLAINTS AND DISPUTES

In the event of a complaint, the Customer should first contact customer service using the following details:

Email: support@wearnafri.com
Phone: +41 79 906 18 09

The Operator will make reasonable efforts to resolve disputes amicably.

ARTICLE 21 — APPLICABLE LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to the Operator’s place of establishment, without prejudice to any mandatory consumer protection rights that may apply under the Customer’s local law.

ARTICLE 22 — ACCEPTANCE OF THE TERMS

The Customer acknowledges that they have carefully read these Terms before placing an order.

By completing an order on the Site, the Customer confirms that they accept these Terms and agree to be legally bound by them.